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SHIPPING 

SHIPPING 

We aim to dispatch all orders the same day they are placed (with the exception of weekends) but please allow up to 48 hours for dispatch. 

We aim to dispatch all orders the same day they are placed (with the exception of weekends) but please allow up to 48 hours for dispatch. 

CHRISTMAS LAST SHIPPING DATES

CHRISTMAS LAST SHIPPING DATES

United Kingdom: 19th December 5pm GMT
Europe: 16th December 5pm GMT
Rest of World: 15th December 5pm GMT

United Kingdom: 19th December 5pm GMT
Europe: 16th December 5pm GMT
Rest of World: 15th December 5pm GMT

UK DELIVERY

UK DELIVERY

Standard 

Standard shipping is £4.95. Please allow 3-5 working days for delivery. All UK Orders are shipped via Royal Mail Tracked 24.

Next Day

Next Day delivery is £7.95 and is available on UK orders placed Monday-Friday before 3:30pm. A signature is required for this service so please ensure someone is available to receive the delivery. We are not responsible for failed deliveries.  

During busy periods and sales we cannot guarantee that your package will be dispatched on the same day the order is placed. Please allow two business days during these peak times. 

Standard 

Standard shipping is £4.95. Please allow 3-5 working days for delivery. All UK Orders are shipped via Royal Mail Tracked 24.

Next Day

Next Day delivery is £7.95 and is available on UK orders placed Monday-Friday before 3:30pm. A signature is required for this service so please ensure someone is available to receive the delivery. We are not responsible for failed deliveries.  

During busy periods and sales we cannot guarantee that your package will be dispatched on the same day the order is placed. Please allow two business days during these peak times. 

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING

We ship worldwide with no hidden fees or extra costs on delivery. All charges will be made apparent on check out.  

Items usually arrive within 5-7 working days however please note that international shipments can take up to 3 weeks. 

USA & CANADA

United States

  • FREE Express shipping on orders of $220 or more
  • DHL Express (2-5 working days) - Tracked - USD $8
  • Return shipping - USD $12

Canada

  • FREE Express shipping on orders of CAD $260 or more
  • DHL Express (2-5 working days) - Tracked and Signed - CAD $10
  • Return shipping - CAD $19

EUROPE

Italy

  • FREE Standard shipping on orders of €150 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €150)
  • Standard Shipping (4-6 working days) - €7
  • Return shipping - EUR €13 

Germany

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping - EUR €13 

France

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping -  EUR €13 

Republic of Ireland

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping - EUR €13

Switzerland

  • FREE Standard shipping on orders of 140 CHF or more
  • DHL Express (2-5 working days) - Tracked and Signed - 15 CHF (10 CHF for orders over €140)
  • Standard Shipping (4-6 working days) - 7 CHF
  • Return shipping - 13 CHF

Belgium

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping - EUR €13

Rest of EU

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €12 (€9 for orders over €140)
  • Standard Shipping (3-5 working days) - €6
  • Return shipping - EUR €13

ROW

Australia

  • FREE Express shipping on orders of $260 or more
  • DHL Express (4-6 working days) - Tracked and Signed - AUD $20
  • Return shipping - AUD $21

United Arab Emirates

  • FREE Express shipping on orders of 700 AED or more
  • DHL Express (3-5 working days) - Tracked and Signed - 45 AED
  • Return shipping - 51 AED

Rest of World

  • FREE Express shipping on orders of £121 or more
  • DHL Express Tracked and Signed - GBP £10
  • Return shipping - GBP £11

We ship worldwide with no hidden fees or extra costs on delivery. All charges will be made apparent on check out.  

Items usually arrive within 5-7 working days however please note that international shipments can take up to 3 weeks. 

USA & CANADA

United States

  • FREE Express shipping on orders of $220 or more
  • DHL Express (2-5 working days) - Tracked - USD $8
  • Return shipping - USD $12

Canada

  • FREE Express shipping on orders of CAD $260 or more
  • DHL Express (2-5 working days) - Tracked and Signed - CAD $10
  • Return shipping - CAD $19

EUROPE

Italy

  • FREE Standard shipping on orders of €150 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €150)
  • Standard Shipping (4-6 working days) - €7
  • Return shipping - EUR €13 

Germany

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping - EUR €13 

France

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping -  EUR €13 

Republic of Ireland

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping - EUR €13

Switzerland

  • FREE Standard shipping on orders of 140 CHF or more
  • DHL Express (2-5 working days) - Tracked and Signed - 15 CHF (10 CHF for orders over €140)
  • Standard Shipping (4-6 working days) - 7 CHF
  • Return shipping - 13 CHF

Belgium

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €14 (€10 for orders over €140)
  • Standard Shipping (3-5 working days) - €7
  • Return shipping - EUR €13

Rest of EU

  • FREE Standard shipping on orders of €140 or more
  • DHL Express (2-5 working days) - Tracked and Signed - EUR €12 (€9 for orders over €140)
  • Standard Shipping (3-5 working days) - €6
  • Return shipping - EUR €13

ROW

Australia

  • FREE Express shipping on orders of $260 or more
  • DHL Express (4-6 working days) - Tracked and Signed - AUD $20
  • Return shipping - AUD $21

United Arab Emirates

  • FREE Express shipping on orders of 700 AED or more
  • DHL Express (3-5 working days) - Tracked and Signed - 45 AED
  • Return shipping - 51 AED

Rest of World

  • FREE Express shipping on orders of £121 or more
  • DHL Express Tracked and Signed - GBP £10
  • Return shipping - GBP £11

RETURNS

RETURNS

You are entitled to an exchange or refund within 14 days of receiving your package. If you are not satisfied with your purchase, simply contact us at shop@karenmabon.com and we will provide a return address. 

Unfortunately, at this time we do not provide free returns.  

Please contact us within 14 days of receiving your item if you wish to return your it. Goods must then be sent back within 14 days from contact for a refund. Goods that are sent back past the 14 days after contacting us will only be eligible for an exchange or credit note.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. 

The refund/exchange will be processed on receipt. Parcels that are returned to us remain the customer's responsibility until they are received by Karen Mabon Ltd. We recommend sending all returns via a tracked or signed service. Please note Karen Mabon Ltd. does not accept liability for returned goods.

Please allow 3-5 days working days for refunds to show in your account.

Please note gift vouchers are non-refundable.

You are entitled to an exchange or refund within 14 days of receiving your package. If you are not satisfied with your purchase, simply contact us at shop@karenmabon.com and we will provide a return address. 

Unfortunately, at this time we do not provide free returns.  

Please contact us within 14 days of receiving your item if you wish to return your it. Goods must then be sent back within 14 days from contact for a refund. Goods that are sent back past the 14 days after contacting us will only be eligible for an exchange or credit note.

Returned items must be in the original condition they arrived in with any boxes or labels still intact. 

The refund/exchange will be processed on receipt. Parcels that are returned to us remain the customer's responsibility until they are received by Karen Mabon Ltd. We recommend sending all returns via a tracked or signed service. Please note Karen Mabon Ltd. does not accept liability for returned goods.

Please allow 3-5 days working days for refunds to show in your account.

Please note gift vouchers are non-refundable.

PLEASE NOTE:

PLEASE NOTE:

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or busy periods.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

If you provide an email address you will be provided with delivery notification and a tracking number.

If you have any questions please don’t hesitate to email shop@karenmabon.com

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or busy periods.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

If you provide an email address you will be provided with delivery notification and a tracking number.

If you have any questions please don’t hesitate to email shop@karenmabon.com

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